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General
Is there a minimum volume requirement for partners to maintain the partnership?
We don’t have any minimum volume requirements, however, there are other criteria that would be looked at to ensure the partnership is viable for all involved.
Can partners customise the services to meet the unique needs of their clients?
Yes. We offer a variety of financial services that can be adjusted to your customers’ needs. At every step, we endeavour to ensure that the services and solutions we offer are fit for purpose for each case. We don’t want to offer a solution that won’t work and cause disruption to anyone’s day-to-day business.
What criteria do you consider when evaluating potential partnerships?
We review the overall business operating model, the merchant portfolio, size and requirements. We do this to ensure that the partnership will work for all involved, including the merchants, and offers the best opportunities to all involved.
What type of agreements are there?
We currently offer two types of opportunities to our partners – so whether you are an ISO or wish to be a completely hands-off referral partner, we can work on a flexible approach with you. Read more about the options available and the chance to add a new revenue stream through partnering with us on our partner page.
How can I become a partner?
To become a partner, fill out our partner application form. Our representatives will contact you to discuss the potential partnership and the details.
ISO Partnership
Are there setup or monthly fees?
Pricing is tailored based on the merchant’s industry, processing volumes, and business model.
What is the average settlement period?
Settlement timelines depend on the merchant’s business model and risk profile. Typical cycles include T+3, T+5, or T+7.
How are settlements processed?
Once a transaction is processed, the funds – after deducting applicable fees – are settled to the merchant’s account. Settlement frequency can be daily or weekly, depending on the terms of the merchant’s contract.
Where can payments be processed?
We support global payment processing in all regions where no sanctions are in place.
How is currency conversion calculated for settlements?
FX rates are calculated based on the official Visa and Mastercard rates.
Can merchants request additional settlement currencies?
Yes, additional currencies can be evaluated and added depending on merchant needs and approval.
What currencies do you support for processing and settlement?
We currently support all ISO currencies for processing and 17 settlement currencies: Australian Dollar, British Pound, Canadian Dollar, Czech Koruna, Danish Kroner, Euro, Hungarian Forint, Iceland Krona, Japanese Yen, New Zealand Dollar, Norwegian Krone, Polish Zloty, Romanian Leu, Singaporean Dollar, Swedish Krona, Swiss Franc, US Dollar.
Are rolling reserves required?
Rolling reserves may apply depending on the business type and setup. While most merchants start with one, we regularly review reserve conditions and may reduce or remove them over time.
Referral Partnership
How often are commissions paid?
Payouts are typically made on a monthly basis, but this may vary depending on the agreement.
How is the referral fee calculated?
The fee is typically based on a percentage of the revenue generated by the referred merchant.
Can I track the status of my referrals?
Yes, we provide visibility into referral performance and commission status through regular updates.
Is there a minimum number of referrals required?
No, there’s no minimum. Each qualified referral can earn a commission.
Can an individual become a referral partner?
Yes, we offer referral agreements to both individuals and businesses.