Find answers to your questions

All the information about transactions can be tracked in the portal online. Every merchant receives access to it and detailed reporting about cleared transactions, settlements, chargebacks and fraud.

Usually, the warehouse ships terminals with next business-day delivery. In some cases, it might take longer to receive the terminal.

We’ll take care of all the set-up for you before you get your hands on the POS. That means when you first see it, the payment app will already be up and running, so you can dive right in with minimal hassle. Plus, we’ll make sure you have clear instructions to guide you through the process. And if you run into any problems along the way, our team will be ready to help you.

MID is necessary for terminal set-up so prior to ordering a POS, you will need to have a Merchant Identification Number (MID) issued. Also, having a MID before ordering POS ensures that we have already approved your application and you will be able to use the POS device for payment acceptance. Our account managers will assist you through the onboarding process and, once the MID is issued, you will be able to order the POS yourself. If you do not see the POS you wish to order, contact your account manager.

POS has an offline mode, so when there are server interruptions the transaction still proceeds. After connection restores, the details are saved in the memory.

Yes, you can. With some terminals you can enable optional tips with the customer’s chosen amount or give a selection of amounts.

Using POS, you can accept Mastercard and Visa cards (debit and credit), and alternative payment options (NFC payments like mobile, smart watch).

There are multiple POS terminals to choose from. All of them have different functionality so, depending on your business type and needs, we will offer you the best options to choose from.