Find answers to your questions
Find what’s most relevant to you and contact us today!
POS
How can I track my POS transactions?
All the information about transactions can be tracked in the portal online. Every merchant receives access to it and detailed reporting about cleared transactions, settlements, chargebacks and fraud.
How long it will take to receive the POS device?
Usually, the warehouse ships terminals with next business-day delivery. In some cases, it might take longer to receive the terminal.
Will I have to set up the POS myself?
We’ll take care of all the set-up for you before you get your hands on the POS. That means when you first see it, the payment app will already be up and running, so you can dive right in with minimal hassle. Plus, we’ll make sure you have clear instructions to guide you through the process. And if you run into any problems along the way, our team will be ready to help you.
Can I order POS without MID?
MID is necessary for terminal set-up so prior to ordering a POS, you will need to have a Merchant Identification Number (MID) issued. Also, having a MID before ordering POS ensures that we have already approved your application and you will be able to use the POS device for payment acceptance. Our account managers will assist you through the onboarding process and, once the MID is issued, you will be able to order the POS yourself. If you do not see the POS you wish to order, contact your account manager.
Can the POS system work offline?
POS has an offline mode, so when there are server interruptions the transaction still proceeds. After connection restores, the details are saved in the memory.
Can you get tips on POS terminals?
Yes, you can. With some terminals you can enable optional tips with the customer’s chosen amount or give a selection of amounts.
What cards are accepted with POS?
Using POS, you can accept Mastercard and Visa cards (debit and credit), and alternative payment options (NFC payments like mobile, smart watch).
What POS terminal can I get?
There are multiple POS terminals to choose from. All of them have different functionality so, depending on your business type and needs, we will offer you the best options to choose from.